Delta Airlines

Check-In Domestic Travel

The recommended time to be at the airport is 75 minutes prior to departure and passengers must be checked in at least 30 minutes before scheduled departure and be at the boarding gate at least 15 minutes before take-off. Check-in times vary between States but for passengers with baggage it is between 45 to 60 minutes while passengers with only carry-on baggage have between 30 and 45 minutes. Delta Shuttle passengers with only carry-on baggage have between 15 and 30 minutes while those with checked baggage have 30 minutes with passengers needing to be at the boarding gate 5 minutes before departure.

Check-In International Travel

Three hours is the recommended time to be at the airport and passengers must be checked-in within 60 minutes of their flights departure and be at the boarding gate within 45 minutes to take-off. Certain international cities require earlier check-in times so check online to ensure that you don’t forfeit your flight due to late arrival for check-in and have the correct necessary documentation required.

Baggage: Carry-On

Passengers are permitted one carry-on bag and one personal item for free provided they fit into the overhead compartment or underneath the seat in front of you. Personal items may consist of a briefcase, purse, diaper bag, camera or laptop or an item similar or smaller in size to those listed above. Additionally for free and not considered as a personal item is a coat or umbrella, drink or food purchased once youve cleared security, duty-free items and special articles such as child restraint seats, strollers or assistive devices. Your carry-on baggage must easily fit into the Carry-on Baggage Check (56x35x23cm) and cannot exceed 114cm in width, height and length including handles and wheels with the exception of small musical instruments that do fit into the overhead compartments or available under-seat space. Carry-on baggage has no maximum weight restrictions, except for Singapore Changi International Airport at 7kgs, South Korea Incheon International Airport at 10kg, China Beijing Capital International Airport and Pudong International Airport also at 10kg.
Passengers taking Delta connection flights with 50 seats or less may only take one personal item onboard that must fit securely under the seat in front.

Baggage: Check-In

Paying for checked baggage can be done within 24 hours of departure online allowing you when arriving at the airport to simply drop off your checked baggage into the nearest Baggage Drop marked in red signage or available within 6 hours of departure is the Curb-side Check-in Station. Alternatively you can check your bags at an airport kiosk or ticket counter. Checked baggage should weigh no more than 23kg and not exceed 157cm in width, length and height.

Passengers should check online for comprehensive check-in baggage allowances and costs for extra baggage as prices vary between the classes and routes. If part of the United States Military check online for special exceptions.

In-Flight

Passengers travelling with Delta Airlines on long-haul flights can expect personalised service and a superior dining experience that differs between transcontinental, transpacific, South America and Mexico flights, premium entertainment and 180-degree flat bed seating. Additionally guests can request an expedited meal service and customise their meal should they require Kosher, gluten-free or meals suitable for diabetics. Passengers can purchase non-refundable in-flight extras such as Delta 24 Hour Wi-Fi Pass, Beverage Vouchers or a Delta Sky Club One-Day Pass that comprises healthy snacks, free Wi-Fi, complimentary cocktails, personalised flight assistance and more.

Unaccompanied Minors

Delta caters for children travelling alone but minors aged four years and younger must travel with a companion 18 years or older. Minors aged from five to seven years may only travel on non-stop flights, while those aged from eight to 14 years may travel on non-stop and connecting flights only including those aged 15 to 17 years. To make a reservation for an unaccompanied minor contact the Reservations office on 800-221-1212 to ensure all documentation is correct. It is recommended to keep carry-on baggage at a minimum, attach an ID and contact information to carry-on and checked baggage. Ensure you pack books, games and a meal for your minor.

Ticket Changes

Passengers travelling on Delta Airlines, Delta Connection or Delta Shuttle can easily change their tickets on the website under My Trips by providing their confirmation or credit card number. Alternatively passengers can contact reservations to make the necessary changes.

When a ticket has been changed the airlines automated process system calculates the best cost-effective way to apply the tickets remaining value to your new itinerary. Travel taking place between Canada, the United States, Puerto Rico and US Virgin Islands requires tickets to be reissued with travel being completed within one year of the original date of issue. For all other travel, tickets are valid for one year but will need to be reissued with completion of travel within one year from the original date of issue.

Delta Contact Information

From the United States, Canada, Puerto Rico, Guam, or the US Virgin Islands:
Domestic Reservations         : 800-221-1212
International Reservations    : 800-241-4141
Disability Assistance             : 404-209-3434
Customer Care                     : 800-455-2720
Refund Status Check             : 800-847-0578
From South Africa                 : 0027 (0) 11 408 8200 / 0027 (0) 86 001 8040
Fax                             : 0027 (0) 388 2584
From Windhoek Namibia        : 482-4582